Frequently Asked Questions
Our Satisfaction Guarantee is our promise of reliability to you. If you’re not satisfied with the cleaning service delivered, we’re committed to making it right. Here’s how it works:
1.Contact us within 24 hours post-cleaning to share your concerns or issues.
For end of lease/ move-in cleaning, a 72-hour window is available to report concerns.
3.We’ll arrange a complimentary re-clean on the next available business day, where our team will revisit your property to focus on your areas of concern.
4.If you’re still dissatisfied after the re-clean, we’ll reassess the situation. If we can’t resolve your concerns, a credit or refund will be issued to you accordingly.
The duration of the cleaning process is contingent on your home's condition. A quick rule of thumb is to match the number of bedrooms with the estimated hours needed (e.g. 3 bedrooms would typically require around 3 hours)
Our standard consists of a team of two cleaners, with the possibility of an additional team member joining as required. However, for smaller tasks such as Studio, 1BR, 2BR, or touch-up jobs, one person may be assigned.