Frequently Asked Questions
Our Satisfaction Guarantee is our promise of reliability to you. If you’re not satisfied with the cleaning service delivered, we’re committed to making it right. Here’s how it works:
1.Contact us within 24 hours post-cleaning to share your concerns or issues.
For end of lease/ move-in cleaning, a 72-hour window is available to report concerns.
3.We’ll arrange a complimentary re-clean on the next available business day, where our team will revisit your property to focus on your areas of concern.
4.If you’re still dissatisfied after the re-clean, we’ll reassess the situation. If we can’t resolve your concerns, a credit or refund will be issued to you accordingly.
The duration of the cleaning process is contingent on your home's condition. A quick rule of thumb is to match the number of bedrooms with the estimated hours needed (e.g. 3 bedrooms would typically require around 3 hours)
Our standard consists of a team of two cleaners, with the possibility of an additional team member joining as required. However, for smaller tasks such as Studio, 1BR, 2BR, or touch-up jobs, one person may be assigned.
Absolutely not! We respect your privacy and avoid intrusive home visits. You can conveniently receive a quote and schedule your cleaning service online, completing the entire process in about 60 seconds.
No assurance for same-day bookings, but we often meet the request depending on the day.
Absolutely. Once your cleaning service has been completed and your card has been charged, a service receipt will automatically be emailed to you.
For cancellations, please provide us with a 24-hour notice to avoid a late cancellation fee. Our cleaning teams’ schedules are meticulously planned, and cancellations within 24 hours of service result in lost work opportunities for them.